Terms & Conditions

TERMS AND CONDITIONS FOR RESUME & COVER LETTER WRITING SERVICES ​

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1.    COMMENCEMENT

a)    This Agreement starts on the date that you sign and accept it or instruct us to proceed in writing (Start Date). You may not cancel the Services after the Start Date (unless you wish to use clause 6 to terminate the agreement).
b)    Subject to the terms of this Agreement, we will commence work on your resume within a reasonable time after the Start Date.

2.    OUR OBLIGATIONS
a)    In consideration of you paying us the Price, we will provide the Services, noting that we may provide the service ourselves or through our employees, consultants, suppliers, subcontractors or agents (Personnel).
b)    If this Agreement expresses a time estimate for the Services (Estimate), you acknowledge and agree that the Estimate is an approximation only and creates no obligation on us to provide the Services by that time.
c)    While we will communicate with you via email and other electronic methods, we shall not be liable if an email or other electronic message is intercepted and your personal or sensitive information is stolen by a third party.
d)    You may request a change to the Services by providing written notice to us (Variation Request). We will not be obliged to comply with the Variation Request until:
i)    we have confirmed our acceptance of the Variation Request in writing, including any required variation to the Price to perform the Variation Request (Price Variation);
ii)    the Price has been adjusted to reflect the Price Variation (Adjusted Price); and
iii)    you have paid us the Adjusted Price in accordance with the Payment Terms.
e)    If there is a problem with the Services which is caused by a breach of this Agreement by us (Omission), and you have notified us of the Omission within 24 hours after completion of the Services, then, to the maximum extent permitted by law, our Liability arising from, or in connection with, the Omission will be limited to us remedying the Omission, or, at our absolute discretion, refunding you that portion of the Price paid by you with respect to the Omission.

3.    YOUR OBLIGATIONS

a)    You must:
i)    comply with this Agreement and all of our reasonable requests or requirements;
ii)    obtain, and provide to us, all things reasonably necessary to enable us to provide the Services to you, including disclosure of all information we require to complete your resume; and
iii)    pay us the Price and any other amounts payable to us under this Agreement complying with the Payment Terms.
b)    If any payment has not been made in accordance with the Payment Terms, we may (at our discretion) immediately cease providing the Services and/or charge you default interest at a rate of 5% per annum.

4.    ARTIFICIAL INTELLIGENCE (AI) USE

a)    We may, from time to time, use artificial intelligence (AI) tools to assist in drafting or formatting resumes, cover letters or related documents. If we use AI tools in preparing your documents, we will review, edit, and apply professional judgment to all content before delivering it to you. AI tools will not be used as a substitute for our expertise but as an aid to efficiency and presentation.
b)    If you use AI tools to alter, remodel or adapt any resume, cover letter or other material prepared by us after delivery, you acknowledge and agree that:
i)    We are not responsible or liable for any errors, inaccuracies, bias, or misrepresentations introduced by such AI tools; 
ii)    We do not warrant that AI generated alterations will comply with applicable laws, employer requirements , or industry standards; and
iii)    Any reputational, employment, or legal consequences arising from your use of AI to alter the materials are solely your responsibility.
c)    By entering into this Agreement, you acknowledge and agree that:
i)    where AI tools are used, limited data you provide (such as job descriptions or resume content) may be processed by third party AI providers;
ii)    we will take reasonable steps to de-identify personal information before using such tools; and
iii)    We do not control and are not responsible for the security practices of third party AI providers.

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5.    INTELLECTUAL PROPERTY

a)    All intellectual property rights (IP Rights) including copyright, developed, adapted, modified or created by us or our Personnel (including in connection with this Agreement or the provision of the Services) will be owned by us.
b)    On the Start Date, you grant us a perpetual, royalty-free, world-wide, unconditional, transferable and irrevocable licence to use, develop, adapt and modify (Use) all materials you provide us, including any IP Rights, and you will ensure that any such Use does not infringe any intellectual property rights of any person. 
c)    All documents provided by us to you are subject to © copyright. You may not duplicate any resume or selection criteria for third parties or use it as a template for any other person or organisation.

6.    LIMITING LIABILITY

Despite anything to the contrary, to the maximum extent permitted by law:
a)    you warrant that you have not relied upon any warranty, representation, statement, offer or documentation made or provided by or on behalf of us, whether before or after the Start Date;
b)    you agree that this Agreement excludes all terms, conditions and warranties implied by statute, in fact or on any other basis, except to the extent such terms, conditions and warranties are fully expressed in this Agreement.
c)    you agree that our Services do not guarantee that you will be successful in securing an interview and/ or job.
d)    our maximum aggregate Liability arising from or in connection with this Agreement will be limited to, and will not exceed, the portion of the Price paid by you to us for the Services the subject of the relevant claim.
e)    we will have no liability, and you release and discharge us from all liability, arising from or in connection with any:
i)    event or circumstance beyond our reasonable control.
ii)    acts or omissions of you or your Personnel.
iii)    defect, error, omission or lack of suitability or benefit (or the absence of, or reduction in, any anticipated result, outcome or benefit) with respect to the Services; and/or
iv)    loss of profit (including anticipated profit), loss of benefit (including anticipated benefit), loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings (including anticipated savings), loss of reputation, loss of use and/or loss or corruption of data. 
f)    without limiting the above, we will have no liability for any loss, claim or damage arising directly or indirectly from:
i)    the use of AI tools in accordance with this Agreement; or
ii)    your use of AI tools to modify, adapt or re-use our work after delivery.
g)    you will indemnify us for and against all liability arising from or in connection with any wrongful act or omission by you or your Personnel.

7.    TERMINATION

a)    This Agreement will terminate upon written notice by:
i)    either party, if mutually agreed in writing between the parties; or
ii)    us, if you breach this Agreement and that breach has not been remedied within five working days of being notified by us (this includes not providing us with the details we require to prepare your resume); 
b)    On termination of this Agreement, you will immediately pay to us the Price.

8.    GENERAL

a)    Definitions. In this Agreement, the following words have the following definitions:
i)    Artificial Intelligence (AI) means technologies, systems or software that are capable of performing tasks which would ordinarily require human intelligence, including but not limited to generating, drafting, analysing, processing, or re-formatting text, data or other content.
ii)    AI tools means any platform, application, software, or service (including third party services or platforms) that uses AI to assist in the creation, drafting, editing, analysing, or formatting of resumes, cover letters or related materials. AI tools include but are not limited to generative text tools (such as Chat GPT), grammar or style assistants (such as Grammarly) and job description optimisation platforms.
b)    Acknowledgment: Due to the sensitive nature of the material, we are required to include in your resume, you acknowledge that you have disclosed (or will disclose) all details that may impact employment accessibility. We will prepare our Services on the basis that this has been disclosed and if you have failed to disclose anything of importance, we shall not be liable for any claim where such information is later found out by an employer or potential employer or results in the termination of any employment.
c)    Accuracy of Information: You remain solely responsible for ensuring the accuracy of all information you provide to us for inclusion in your resume or other documents. We are not liable for any claim, loss or damage arising from inaccurate, false or misleading information supplied by you, including where such information is processed by AI tools.
d)    Relationship of Parties: This Agreement is not intended to create a partnership, joint venture or agency relationship between the parties.
e)    Severance: If a provision of this Agreement is held to be void, invalid, illegal or unenforceable, that provision is to be read down as narrowly as necessary to allow it to be valid or enforceable, failing which, that provision (or that part of that provision) will be severed from this Agreement without affecting the validity or enforceability of the remainder of that provision or the other provisions in this Agreement.
f)    Entire agreement: This Agreement contains the entire understanding and agreement between the parties.
g)    Amendment: This Agreement may only be amended by both parties in writing.
h)    Survival: Clauses 2(e), 5, 6, 7(a), 7(b) and 8(b) survive termination of this Agreement.
i)    Governing law: The laws of the State or Territory in which we live govern this Agreement.